FAQs

Shipping 

How long will it take to get my order?
We will do our best and will proceed your order as quick as possible - promise!  We ship orders on Mondays - Fridays. We always aim to post your order as quickly as possible, but there might be some delays – especially after releases! Your patience is appreciated.

Once we ship your jewels, it'll get there in about this long:

AUSTRIA: We use the Austrian Post and your shiny package should arrive in 1-3 business days once shipped. Yiiiipieh!

EUROPE: we also use the Austrian Post for it. Standard delivery time is between 3-5 days.

INTERNATIONAL: 5-10 days, but hey think about a express shipping upgrade to get your stuff within 3 days?

Duties/Customs fees: Some countries may charge import duties or other random fees. Austrian Post may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees.

Will my order be tracked? 
If you're an Austrian customer then yes!
If you're an European or International customer you can also track your parcel.

 

Payment 

How can I pay?
This website accepts Visa, Mastercard, Paypal, Sofort Überweisung and ZOECA Gift Vouchers only.