Wanna make a return? No problem! Here's how:
14 Day Returns
When you get your jewels, you have 14 days to get it back to us.
If you don't love it as much as you hoped, you can simply return it!
Fill in the returns form which is included within the delivery and send it together with the items you want to return back to us.
Please note that all postage costs must be covered by the customer, unless the jewels are faulty. We can't except parcels which are shipped unpaid.
If you received a faulty jewel or the wrong item, please email us at firstname.lastname@example.org so we can make it right!
What is the returns policy?
What return options can I choose from?You can select either a refund for the cost of the item, or a store credit
Return Conditions:You can return the product within 14 days of delivery. The product must be in new condition and the seal tag must be on. If the product is ruined or used the product shall not be refunded. Zoeca suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. Zoeca will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to.
Returning a package:If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Zoeca is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
How long does it take for my exchange/refund to be processed?
What if you guys sent me a faulty item?We're super sorry! If we sent you an item that isn't quite right, please email email@example.com and we'll do everything we can to put a smile back on your dial.